.site-chat-workspace{min-width:0}.sc-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:16px}.sc-tabs{display:flex;flex-wrap:wrap;gap:6px}.sc-tabs button,.sc-toolbar select,.sc-actions button,.sc-paging button,.sc-back{min-height:44px;border:1px solid #d6deeb;border-radius:8px;background:#fff;color:#213b5c;padding:8px 14px;font:inherit;cursor:pointer}.sc-tabs button[aria-selected=true]{background:#365edc;color:#fff;border-color:#365edc}.sc-meta{margin-left:auto;color:#59677d;font-size:13px}.sc-layout{display:grid;grid-template-columns:270px minmax(280px,1fr) 260px;min-height:580px;border-top:1px solid #e1e7f0}.sc-list{border-right:1px solid #e1e7f0;max-height:720px;overflow:auto}.sc-person{display:block;width:100%;text-align:left;background:#fff;border:0;border-bottom:1px solid #e8edf5;padding:18px;color:#243853;cursor:pointer;font:inherit}.sc-person:hover,.sc-person[aria-current=true]{background:#edf3ff}.sc-person strong,.sc-person small{display:block;overflow-wrap:anywhere}.sc-person small{margin-top:5px;color:#5c6c84;font-size:12px}.sc-person .sc-unread{color:#365edc;font-size:11px;font-weight:700}.sc-online{color:#167448;font-size:12px}.sc-thread{min-width:0;display:flex;flex-direction:column;background:#f6f8fc}.sc-thread-heading{display:flex;gap:10px;align-items:center;padding:16px 20px;background:#fff;border-bottom:1px solid #e1e7f0}.sc-thread-heading h3{margin:0;font-size:18px}.sc-thread-heading small{display:block;color:#576983;margin-top:3px}.sc-messages{min-height:220px;max-height:440px;flex:1;overflow:auto;padding:20px;overscroll-behavior:contain}.sc-message{max-width:88%;width:fit-content;background:#fff;border:1px solid #dce4ef;border-radius:12px 12px 12px 3px;margin:0 0 14px;padding:12px 15px;overflow-wrap:anywhere;white-space:pre-wrap}.sc-message.staff{margin-left:auto;background:#365edc;color:#fff;border:0;border-radius:12px 12px 3px 12px}.sc-message.note{background:#fff3d5;color:#624512;border:1px solid #ead19b}.sc-message small{display:block;font-size:11px;margin-top:6px;opacity:.8}.sc-compose{background:#fff;padding:16px 20px;border-top:1px solid #e1e7f0}.sc-compose textarea{display:block;width:100%;min-height:80px;resize:vertical;padding:12px;border:1px solid #cbd6e6;border-radius:8px;font:inherit}.sc-compose footer{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:10px}.sc-compose label{font-size:13px}.sc-compose label input{width:auto}.sc-compose button{margin-left:auto;min-height:44px}.sc-context{padding:20px;border-left:1px solid #e1e7f0;overflow-wrap:anywhere}.sc-context h3{font-size:14px;margin:0 0 20px}.sc-context dl{margin:0}.sc-context dt{font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:#596c85;margin-top:18px}.sc-context dd{margin:5px 0;font-size:13px}.sc-context a{color:#365edc}.sc-history{padding-left:18px;font-size:12px}.sc-history li{margin-bottom:10px}.sc-history time{display:block;color:#5c6c84}.sc-empty{padding:32px 20px;color:#5c6c84;text-align:center}.sc-status{padding:0 16px;color:#a52b36;overflow-wrap:anywhere}.sc-status:empty{display:none}.sc-actions{padding:12px 16px;display:flex;flex-wrap:wrap;gap:8px}.sc-paging{display:flex;justify-content:space-between;gap:10px;padding:12px 16px}.sc-back{display:none}.sc-overview{padding:20px}.sc-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.sc-stat{padding:20px;border:1px solid #dfe5ef;border-radius:12px;background:#f7f9fd}.sc-stat span{font-size:12px;color:#586a83}.sc-stat strong{display:block;font-size:30px;font-variant-numeric:tabular-nums;color:#203e68}.sc-charts{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-top:22px}.sc-analytics-row{display:flex;justify-content:space-between;gap:15px;border-bottom:1px solid #e3e9f2;padding:12px 0;overflow-wrap:anywhere}.sc-dashboard-link{display:flex;align-items:center;gap:14px;width:100%;text-align:left;padding:18px 22px;background:#fff;border:1px solid #dbe3f0;border-radius:12px;color:#254064;cursor:pointer;font:inherit}.sc-dashboard-link strong{display:block}.sc-dashboard-link small{color:#5c6c84}.sc-dashboard-link b{margin-left:auto;color:#365edc}.site-chat-workspace button:focus-visible{outline:3px solid #91b1ff;outline-offset:2px}
@media(max-width:1279px){.sc-layout{grid-template-columns:240px minmax(0,1fr)}.sc-context{grid-column:2;border-top:1px solid #e1e7f0;border-left:0}.sc-list{grid-row:span 2}.sc-context dl{display:grid;grid-template-columns:130px 1fr;gap:10px}.sc-context dt,.sc-context dd{margin:0}.sc-history{max-height:160px;overflow:auto}}
@media(max-width:767px){.sc-layout{display:block;min-height:360px}.sc-list{max-height:none;border-right:0}.sc-thread,.sc-context{display:none}.sc-layout[data-selected=true] .sc-list{display:none}.sc-layout[data-selected=true] .sc-thread,.sc-layout[data-selected=true] .sc-context{display:flex}.sc-layout[data-selected=true] .sc-context{display:block}.sc-back{display:block}.sc-stats{grid-template-columns:1fr 1fr}.sc-charts{grid-template-columns:1fr}.sc-meta{margin-left:0}.sc-compose{padding:12px}.sc-compose textarea{font-size:16px}.sc-messages{max-height:55dvh}.sc-thread-heading{padding:12px}.sc-stat{padding:14px}}
.sc-search-tools{display:flex;flex-wrap:wrap;gap:12px;align-items:center;padding:0 16px 16px}.sc-search-tools>input{flex:1;min-width:160px;max-width:440px;min-height:42px;border:1px solid #ced9ea;border-radius:9px;padding:9px 12px;font:inherit}.sc-search-tools label{display:flex;align-items:center;gap:6px;font-size:12px;color:#526781}.sc-search-tools label input{width:auto}.sc-reply-tools{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:10px}.sc-reply-tools select{max-width:100%;min-height:36px;border:1px solid #ced9ea;border-radius:8px;padding:6px;font:inherit;font-size:12px;background:white}.sc-reply-tools span{font-size:11px;color:#536b88}.sc-intake-card{padding-bottom:22px;margin-bottom:24px;border-bottom:1px solid #d9e3f1}.sc-intake-card h3{margin:12px 0}.sc-intake-card p{font-size:12px;line-height:1.5;overflow-wrap:anywhere}.sc-intake-card button,.sc-tag-label select{min-height:36px;border:1px solid #cad8ec;background:#f5f8ff;color:#284877;border-radius:8px;padding:7px 9px;font:inherit;font-size:12px;cursor:pointer}.sc-pill{display:inline-block;font-size:10px;letter-spacing:.6px;color:#315dce;background:#edf2ff;border-radius:6px;padding:5px 7px}.sc-tag-label{display:block;margin:12px 0;font-size:11px;color:#58708d}.sc-tag-label select{display:block;margin-top:5px;width:100%;background:white}.sc-tags{display:flex;flex-wrap:wrap;gap:5px}.sc-tags button{font-size:11px;background:#edf2ff}.sc-message.assistant{border-color:#b9caf4;background:#eef3ff}.sc-message.system{font-size:12px;border-style:dashed;background:transparent}.sc-person:has(.sc-unread){border-left:3px solid #365edc}

@media(min-width:1280px){.sc-context,.sc-list{max-height:640px;overflow:auto}.sc-layout{min-height:600px}}

.site-chat-workspace>header{gap:12px;flex-wrap:wrap}